• In the case of international shipping, it differs depending on the type of products, weight (including box weight) and quantity.

• Please be noticed that the delivery date of the products may take 5~10 business days after your payment is cleared. However, Delivery times may vary, especially during peak periods. 

• Since it proceeds to delivery immediately after payment, if you would like to change or cancel the products, please contact the seller before delivery. (Once goods are sent to the post office, it won't be refundable.)

• PayPal payment requires that shipping address information on our website and your PayPal account needs to be matched. 

• International shipment may be subject to import taxes, customs duties, and fees levied by the destination country. Thus, import taxes, custom duties, fees, and additional customs clearance charge must be fully fulfilled by the recipient. We have no control over these charges, nor can predict what they may be. In this regards, if recipient refuses to receive products, cost such as shipping fee will be deducted from the refund amount. 

※ Please be aware of possible that When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. You should contact your local customs office for more information. 

• If the destination country is not provided by Regular EMS, we will send goods by EMS PREMIUM which contains high costs.(subject to availability) 

• Please proceed after contacting our customer center for cancellation, exchange, or return made after your payment.

• For exchange and return due to customer's change of mind, the customer must pay for shipping fee.(Except defect of products and delivery error)

• All returns must be accompanied by all original components. 

• Please be advised that in the following cases below, Products can not be returned or exchanged.

- If the value of the product is damaged due to removal of product tag, opening and loss or damage of goods box. 

- In the case of items, if they were worn or have signs of use.

- If it’s handmade items (ex. Size change, heel height, foot width and etc.,) 

- Some of the special offer products cannot be exchanged or returned, so please refer to the product details of each product.

• Payment made by PAYPAL to be refunded that won't be the full amount. 

  PAYPAL REFUND FEE will be deducted and the rest of amount will be refunded, only! 

• Goods withdrawal period is within 7 days from the date of receipt of the goods.

• Please, Contact customer center for A/S, directly.